FAQs

Yes! Your e-gift card can be redeemed against all products in our online store, including experiences.

All of our experiences are held at our distillery in Hethersett, Norfolk. We have plenty of parking and good access.

Currently, we do not offer experiences from our mobile bar, the Rockin' Horse. All experiences are delivered at our distillery in Hethersett, Norfolk. We do however offer hire of the Rockin' Horse for events and private parties, availability permitting. If you would like to have a chat about your options, please get in touch at homefarmgin.co.uk/contact-us

Yes. All of our distillery experiences are on the ground level with entirely flat concrete flooring. The distillery has an on-site accessible toilet with assistance alarm.

Our unique experiences are delivered on an ad-hoc basis, so you're not tied to a particular date. When you book an experience, we will get in touch personally to discuss your requirements and set a date that works for you and your group.

Our experiences are perfect for sharing with a small group of friends. That way everyone can get involved as much as they wish. As such we have a minimum quantity of two tickets, up to a maximum of eight.

Home Farm Gin offers a range of unique experiences, including gin tasting events, distillery tours, and cocktail-making workshops. These experiences provide an immersive journey into the world of artisan gin production and mixology.

Experiences are available to purchase online in our store at homefarmgin.co.uk/store We currently have two experiences available: one which includes cocktail making and another which does not.

Definitely! Our tasting and cocktail making experiences are perfect as gifts for yourself but even better when you bring your friends! Each person attending will need a separate ticket, so when you make your experience purchase on our store, please ensure sure you buy a sufficient number to cover your group. We have plenty of parking and delicious zero-alcohol options for those kindly providing the driving.

You can log into your account by first using the "Hamburger" menu on the website. If you are logged in already you will see your name at the top of the menu page. If not you can log in using the Log In button in the same place. Please use the email address and password you used to sign up. Forgotten your password? Please proceed to Login with email and then select the Forgot Password link which appears. Need help? Please get in touch at homefarmgin.co.uk/contact-us

Yes. Please purchase a gift card to the appropriate value and make yourself the recipient. Once you receive the gift card email, print the email or make a note of the unique code and include this in your physical gift. The recipient only needs to enter that code during their checkout process to redeem their e-gift card. They do not need the email itself.

Our general availability gift cards do not have an expiry date. However, some gift cards might be made available for promotional purposes and thus do have a limited life span. Please check the email you received with your gift card for any special terms and conditions that might apply to your particular gift card.

Yes! You can currently purchase e-gift cards in £25, £50, £75 or £100 denominations. These can be customised during checkout and can be delivered via email to yourself or another recipient, either immediately or on a date of your choosing. Currently, E-Gift cards are only redeemable for online purchases during checkout on our website. As a workaround, if you wish to purchase a product at our Distillery using a gift card, we can help you make your purchase on your mobile device, selecting "Store Pickup" as your free-of-charge delivery option. Your product will be released to immediately. Please see our dedicated page at homefarmgin.co.uk/gift-cards or tap the button below for more information.

Currently it is not possible to check the balance of an e-gift card. As a workaround you can add a product to your basket, go to Checkout and enter the e-gift card number in the Redeem Gift Card section to see if balance will cover your purchase. It is not necessary to make the purchase itself.

You can redeem your gift card as full or part payment on all products in our store, including our experiences!

We no longer sell physical gift cards. If you have a physical gift card from our previous website, you can still redeem this in person at our distillery. It will be used to discount the purchase price by the amount of the gift card.

E-gift cards are redeemable during check out on our website. Please ensure you use the "Redeem a gift card" link on the check out page and enter your unique gift card number. If the balance of you gift card does not cover your full purchase amount (including delivery) then you will need to provide a payment method to cover the balance. If the value of the gift card exceeds your cart value then the value of the order (including delivery) will be deducted from the gift card balance and the remainder will be available for use on a subsequent purchase.

Currently, our E-Gift cards are only redeemable for online purchases and not directly as part of the in-person payment process at our distillery. However, if you do wish to purchase a product at our Distillery using an e-gift card, we can help you make your purchase via your mobile device, selecting "Store Pickup" as your free-of-charge delivery option. Your product will then be released to immediately to take away there and then.

Our e-gift cards are delivered via email to either yourself or to a recipient of your choice, along with a personalised message if you wish. We also have an option to send the email either immediately or on specific date*. The email will contain a code which can then be entered and redeemed during the checkout process on our website. * Please note we cannot guarantee at which time during your chosen date the email will be delivered.

Yes! E-gift cards can be redeemed as full or partial payment against any product available in our store online at homefarmgin.co.uk/store Please note, e-gift cards are not directly redeemable in person at our Distillery. However, we will be pleased to help you process your order on your website via your mobile device and release your purchase to you in person immediately. Unfortunately, e-gift cards cannot be redeemed as payment for tickets to our events such as Home Farm Fest nor are they available to redeem in the Rockin' Horse mobile bar.

E-gift cards are redeemable as full or part payment on our website by entering the unique code during the checkout process. Currently, our E-Gift cards are only redeemable for online purchases and not as part of the in-person payment process at our distillery. As a workaround, if you wish to purchase a product at our Distillery using a gift card, we can help you make your purchase via your mobile device, selecting "Store Pickup" as your free-of-charge delivery option. Your product will then be released to immediately to take away there and then.

Our Distillery and Shop are normally open on the following hours for browsing and order pick-ups. Please note, we are closed on bank holidays and other public holidays. Saturday, 10:30 am–12 pm, 4–6 pm Sunday, Closed Monday, 10:30 am–12 pm, 4–6 pm Tuesday, 10:30 am–12 pm, 4–6 pm Wednesday, 10:30 am–12 pm, 4–6 pm Thursday, 10:30 am–12 pm, 4–6 pm Friday, 10:30 am–12 pm, 4–6 pm

We have an online chat feature which is accessible from the Contact Us button at the bottom of each page on Desktop and the round, yellow "..." button at the bottom of each page on mobile. We also have a Contact Us page if you would prefer to use that. Our postal address is: Home Farm, Ketteringham Lane, Hethersett, NR9 3DF, United Kingdom.

We regularly attend shows, fetes and other events throughout Norfolk and East Anglia with our mobile gin bar. Additionally, our Distillery is open to the public during specific hours where you can browse and purchase our wide range of gins, mixers and other Home Farm Gin items in person. Perhaps even try a small tipple whilst you're there? We also provide organised experiences available in the store so you can come meet us, try our gin and even learn how the professionals make those delicious cocktails! Have an event you'd like us to attend?

We hope you enjoy your products and have received a level of service that we would be proud of. If you have any queries or concerns, or would like to request a refund, please get in touch with us on our website at homefarmgin.co.uk/contact-us and we will be delighted to help. Please do ensure you include your name and order number in your enquiry.

Yes, simply select Manual Payment from the checkout page and ensure you select "Pick Up" as the delivery method. You can then pay when you come to collect your order.

We accept all major credit and debit cards on our website in addition to fast checkout via Paypal. If you are picking up your order, you are also able to pay cash at the Distillery by specifying manual payment on the order page. Please note that e-gift cards can be used for in-person pick up orders that have pre-processed via the website.

Firstly, thank you for placing an order with us. If you have any query or issue with your order, please get in touch with us via our Contact Us page at homefarmgin.co.uk/contact-us Please include your name and order number and we'll be more than happy to help.

You should receive an order confirmation via email immediately after you place your order. Please check your spam folder just in case it might have landed in there. If you have any concerns regarding your order, please get in touch via our Contact Us page at homefarmgin.co.uk/contact-us

Our delivery charges are based on the combined weights of the items you purchase. Exact delivery charges are displayed on the checkout page before you complete your purchase. We also have the option to pick up your order from our Distillery and Shop which is free of charge for any size order.

We will pick and dispatch your order as soon as possible after receipt. Then, you can expect your delivery to arrive between 1 and 5 days depending on your chosen delivery method during checkout.

If your delivery has not arrived and it is now outside of your chosen delivery window, please get in touch with us at homefarmgin.co.uk/contact-us and select "Delivery Query" in the Area Of Interest dropdown. Please include your name and order number in your enquiry.

Currently, we only ship to the United Kingdom and Northern Ireland. We're always looking to expand our delivery destinations, so keep an eye out for further updates. If you'd like to purchase our products from outside the UK, please Get In Touch

You will receive and email from us when your order is ready for collection which details the address and opening times. If you specified manual payment, please ensure you bring a payment method with you such as cash, card or contactless payment.

Yes! Pick up from our Distillery and Shop is available as an no-charge option on our check out page. Please bear in mind our opening hours: Saturday, 10:30 am–12 pm, 4–6 pm Sunday, Closed Monday, 10:30 am–12 pm, 4–6 pm Tuesday, 10:30 am–12 pm, 4–6 pm Wednesday, 10:30 am–12 pm, 4–6 pm Thursday, 10:30 am–12 pm, 4–6 pm Friday, 10:30 am–12 pm, 4–6 pm Our address is: Home Farm, Ketteringham Lane. Hethersett. NR9 3DF, United Kingdom Here is a a Google Maps link for quick directions.

We exclusively use Royal Mail for all of our deliveries.